Despatch & Delivery

Where does it get shipped from? Can I collect it? when will it be ready? Is it plain packaging (no dont jump to those conclusions but many of our client are print resellers so would rather our name wasnt on the boxes.)

 

a) What delivery options are available?
 
Your order will be delivered by our preferred partners TNT. They publish on-time performance of 99%, so if "1 in a 100" is too risky for you, please contact us to discuss delivering your order by dedicated vehicle. A variety of services are available, depending on your chosen delivery address. You'll see these in your shopping basket.
 
 
b) How do I change the delivery address after I've placed the order?
 
If you need to change the address you want your order delivered to, we can usually do this at any time while your order is 'in progress'. After your order is complete, it's too late to change. If you have an 'order in progress' which you'd like to change, please Contact Us and tell us the address you'd like to send it to. We may charge £10+VAT for this service, plus any delivery charge differences.
 
 
c) Can I deliver to a different delivery address?

 
Sure. When you checkout, you can choose to deliver to your invoice address, any alternative from your Address Book, or you can enter a new delivery address.
 
 
d) How much is delivery to ...?
 
We charge delivery based on the total weight of your order. You can get a quick estimate by adding an item to your basket. Delivery starts at just £5.
 
 
e) How is my order shipped?
 
Your order will be delivered by our preferred partners TNT. They publish on-time performance of 99%, so if "1 in a 100" is too risky for you, please contact us to discuss delivering your order by dedicated vehicle. A variety of services are available, depending on your chosen delivery address. You'll see these in your shopping basket.
 
f) How long will it take?
 
We'll work as quickly as you need us to. Each item has a fast guaranteed turnaround - add it to your basket to see what's available. Choose the service level you need, which sets how quickly we work - our Priority Service is fastest. If you're not in a rush, save money with our Economy Service.

 
g) Where do you deliver to?
 
We can deliver to anywhere in the UK, Ireland, France, Switzerland and the Netherlands. If you enter a delivery address to any of these countries, we'll show you the delivery price and time in transit. If you need a delivery further afield, please contact us.
 
 
h) How is my order packaged?
 
Your order will be despatched in unmarked boxes. However, it is a requirement of our carrier that print465 or printing.com may appear as the sender on the shipping label. If this is an issue, talk to us about it.
 
 
i) Do you offer plain packaging?
 
Your order will be despatched in unmarked boxes.
 
 
j) Where is my order?
 
Sign in to your account and click on the Orders tab at the top. You'll see "Your Orders In Progress" and in the "Progress" column you can keep track of where we're up to. Click through to the job you want to check and you'll see a link to TNT's tracking website. Click the link and you'll see where your consigment is.
 
 
k) Can you send me samples in the post?
 
Please contact us immediately after you place your order to request this. We may charge £5+VAT per job for this service.