Ordering

First time you have ordered online with us? No problem its dead easy and very very secure. Not sure if you have the right type of file to print? We'll try not to confuse you with techy talk, though to be honest we do need to make sure it meets certain requirements. Remember though, it doesnt go to print until we have checked it so we will make sure its all good - if not, we will let you know. If only other online printers were that good!

 

a) I want to send you a file to print - how do set it up?
 
We want your file to work and your item to print as expected, so please read our File Supply Guide which covers everything you need to know.
 
 
b) How do I get help with placing an order?
 
Please read our online help and Frequently Asked Questions. If you can't find what you're looking for, contact us and we'll do our best.
 
 
c) What happens after I place an order?
 
If you're using one of our designs, we'll start work as soon as you checkout. If you've uploaded your own file for print, we'll check it and let you know if it has passed our preflighting, whether you need to make changes or whether you'd like us to fix it. After that our process is almost totally automated, for reliable and robust service.
 

 

d) I'm in a rush - can you help me out?
 
Sure. Choose our "Priority Service" - for a small premium, your order will be produced with fastest turnaround. That's guaranteed as part of our Delivery Promise. If you need it even quicker, many of our most popular items are available with same day despatch. Just use one of our great designs and checkout before 10am any working day, and we'll despatch the very same day.
 
e) Can you check my files for me?
 
When you upload your files, we'll run automatic preflighting with our FileCheck service. We'll let you know if we find any issues. If we do, we'll ask you to correct them yourself, or we'll correct if for you if we can, there may be a very small charge if we have to BUT we will discuss this with you first.
 
 
f) I'm stuck! What should I do?
 
Don't panic. Calm down. Have a look at our online help guide or contact us and we will do our best to help you out.